PMAssist Blog

What to Automate Before the End of the Year

By Abi Ortscheid Thursday, September 4, 2025

The final quarter of the year is approaching. You’re staring down the holidays, year-end reporting, and renewal season—all at once.Here’s the million-dollar question:Are your systems ready to handle the volume without eating your sanity?If you&rs... More +

Systems First, Hiring Second: Why Processes Should Come Before People

By Abi Ortscheid Sunday, August 31, 2025

You’re slammed. Phones are ringing. Maintenance is backed up. You’re answering the same questions for the third time today—and your gut says it’s time to hire help.But before you post that job ad, stop and ask:Are you building a team to support ... More +

Free Tools vs. Real Systems: Why Piecing It Together Won’t Scale

By Abi Ortscheid Thursday, August 28, 2025

At first, it makes sense. You’ve got Google Sheets for tracking vendors. Slack for team communication. Trello for move-outs. Maybe even a few Notion pages and random SOPs floating around.All free. All working… sort of.But eventually, you ... More +

Why Preventative Maintenance is the Secret to Tenant Retention and Owner Loyalty

By Abi Ortscheid Wednesday, August 27, 2025

Preventative maintenance isn’t just about fixing things before they break. For property managers, it’s one of the most powerful tools for tenant retention and owner loyalty.Industry data from Property Meld shows a clear link between preventative maintenance and reduce... More +

From Draft Boards to Division Rivalries: Inside the PMAssist Fantasy Super League

By Abi Ortscheid Tuesday, August 26, 2025

Fantasy football and property management don’t seem like they’d have much in common at first glance. One involves late-night waiver wire moves, questionable quarterback picks, and bragging rights in the group chat. The other involves tenants, owners, leases, and maint... More +

The Credit Advantage: Building Tenant Accountability (PMA Partner Webinar)

By Abi Ortscheid Tuesday, August 26, 2025

The Credit Advantage: Building Tenant AccountabilityFree PMAssist Partner Webinar with CredHub📅 Friday, October 31, 2025 | 2:00 PM ETLate rent payments and delinquency don’t just impact your cash flow—they affect resident relationships and owner trust. What if you ... More +

The Hidden ROI of Resident Pest Management - Free PMAssist Partner Webinar with Pest Share

By Abi Ortscheid Tuesday, August 26, 2025

The Hidden ROI of Resident Pest ManagementFree PMAssist Partner Webinar with Pest Share📅 Friday, November 21, 2025 | 2:00 PM ETProperty managers know the two most costly challenges in rental housing: tenant turnover and major maintenance issues. What if you could reduce both w... More +

The ESA Fight Goes to Court: What Property Managers Need to Know

By Abi Ortscheid Tuesday, August 26, 2025

A recent federal court ruling is shaking up long-standing assumptions about emotional support animals (ESAs) and landlord obligations. In Henderson v. Five Properties LLC, Judge Sarah Vance ruled against a tenant who claimed ESA status should exempt her from pet fees—a deci... More +

Build Once, Use Forever: The ROI of Process Documentation

By Abi Ortscheid Sunday, August 24, 2025

Let’s talk about the unglamorous hero of your property management business: 📄 Process documentation.Not automation. Not AI. Not shiny new software. Just… documentation.If you’ve been avoiding it because it feels tedious or time-consuming, yo... More +

Why Your Team Hates Change—And How to Get Buy-In for New Systems

By Abi Ortscheid Thursday, August 21, 2025

You found the perfect workflow. You’ve got the automation lined up. You’ve even documented the process, start to finish.And then your team… drags their feet. Or worse—flat-out resists.If it feels like implementing change is harder than cr... More +